Offers for claims entered in DPS or communicated via email will be honored. Remember, this is a negotiation, so you may counteroffer if you feel the offer amount is not appropriate and the item is not marked as “Final.” You will have the opportunity to accept or make a counteroffer for each item, and the TSP must respond to your reply within seven calendar days. If your moving company presents both options, you can choose the option you prefer. In most cases you will be offered a cash payment, but you may also be offered a second option of a replacement item delivered in lieu of cash. The TSP must pay, deny or make an offer within 30 calendar days on all claims valued at $1,000 or less and 60 calendar days on claims over $1,000. If an item(s) is lost, the TSP will start a tracer to locate your goods. They are required to share those assessment reports with you upon written request. The TSP is then responsible for assessing the value of your property and may send someone to inspect the damaged property, repair items or pick up any items that are damaged to the extent repair is not feasible. Repair estimate (optional): $250 from Samsung Repair WizardĪfter you have submitted the claim, the TSP must confirm receipt of your claim within 15 calendar days.Description of damage: Plexiglas on washing machine door has been broken.Brief description of item: Front-load washing machine, model number ABC12345. Here is an example of the data you may need for replacement or repair of a damaged appliance: Learn more about how to inventory your belongings. If you have before and after photos or receipts of the item, that will make the process easier for you. The more details you can provide about your items, the better. If the claim is filed more than nine months from the f date, you will only be eligible for a depreciated value.īefore you log in to DPS, save yourself some time by gathering as much of the information below as possible. You will have up to nine months to file a claim for the full replacement/repair value of the item(s) you are claiming. (Exemption: For NTS and DPM shipments, your claim is not filed in DPS but instead can be submitted directly to your TSP via email, fax or mail.) Shipments picked up prior to those dates still adhere to the previous 75 calendar day timeframe.Īfter giving notice of loss or damage, you must file an itemized claim in DPS for every item that was lost or damaged during the moving process. Note Rule Change: The 180 calendar days timeframe only applies to HHG shipments picked up on or after (and NTS shipments picked up on or after July 1, 2021). Click on “Start My Loss & Damage Report” to find that form.) (DPS is the portal where you originally scheduled your move.
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